Return & Refund Policy for Asyouwishbyleng.com

At AsYouWishByLeng, we want you to be completely satisfied with your purchase. As our products are custom-made through a print-on-demand service, our return and refund policies are designed to ensure a smooth experience for our customers while taking into account the personalized nature of our products. Please read the details below regarding returns, exchanges, and refunds.

1. Returns

Due to the custom nature of our print-on-demand products, we generally do not accept returns unless the product is defective or an error was made on our part (e.g., incorrect item or design). We encourage you to review your order carefully before completing your purchase.

Exceptions for Returns:

  • Defective Products: If you receive a product that is defective, please contact us within 7 days of receiving your order with clear images of the defect. We will arrange for a replacement or refund.

  • Incorrect Orders: If you receive an incorrect item (e.g., wrong size, design, or product), please contact us within 7 days of receiving your order. We will provide a replacement or refund based on the issue.

2. Exchanges

Due to the personalized nature of our products, we do not offer direct exchanges. However, if you’ve received a defective or incorrect item, we will be happy to assist with a replacement. You may need to place a new order for the correct item after we receive the returned product.

3. Refunds

We offer refunds in the following cases:

  • Defective or Damaged Items: If your item is damaged or defective upon arrival, we will provide a full refund or replacement, depending on your preference.

  • Incorrect Items: If you received the wrong item, we will refund or replace the product.

  • Cancellations: Orders can be canceled only before the printing process begins. Once production starts, we cannot cancel your order.

To request a refund, please email us at [email protected] within 7 days of receiving your product. Include your order number, a brief description of the issue, and supporting photos if necessary.

4. How to Initiate a Return or Refund

To initiate a return or request a refund, please follow these steps:

  1. Contact us at [email protected] with your order number and a description of the issue.

  2. Include photos or videos if the product is defective or damaged.

  3. We will provide you with return instructions and assist you in the process.

5. Return Shipping Costs

If your return is due to a defect, error, or damage, we will cover the return shipping costs. For returns that are not due to our error (such as changing your mind or ordering the wrong size), the customer is responsible for the return shipping costs.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized products that are not defective.

  • Products that have been used or worn.

7. Refund Processing Time

Once we receive your returned item (if applicable) and approve the refund, it will be processed within 5-7 business days. Refunds will be credited to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

8. Changes to This Return & Refund Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically for any updates.